Support Center

You can contact our customer service via: • Phone: Dial 828; • Email/form: contact@camtel.cm or the online form /contact. • CAMTEL Agencies: for any on-site assistance or sales questions. Customer service is available for technical support, complaints, information on offers, and advice on subscription procedures.

To access official CAMTEL documents, go to "About Us," then click on "Documentation."\nYou can view or download documents in PDF format.

You should have an active phone number, then subscribe to a mobile bundle using: • The USSD code *825# ; • The Blue Recharge mobile app available on Playstore and Appstore; • Our agencies, sales points and authorised distributors. N.B.: For a new subscription, you should have a valid ID. The blue SIM card costs CFAF 500.

Several options are available: • Contact a blue agency, sales point or authorised distributor; • Download the Blue Recharge app from Playstore or Appstore and top up your account using your e-wallet.

You can test your eligibility online via the Fiber Connect platform: https://fiberconnect.camtel.cm.\nSimply enter your address or contact information to see if the service is available in your area. If fibre is not available, you will be notified of the expected date for your area, or you may be placed on a waiting list.

Services include: • Point-to-point and private Ethernet links (EPL/EVPL). • IP transit and peering for operators and businesses. • Wavelength/DWDM for high and secure capacity. • Data centre colocation and interconnection with access to international links. • Managed services: monitoring, maintenance, and technical support. For a specific offer or quote, contact the sales department at contact@carrier.camtel.cm.

To access datacentres: • Request information/quotes from Datacentre service; • Sign a contract defining SLA, security, and access conditions; • Plan installation and commissioning of your equipment.

The services offered by our datacentres are: • Colocation (racks and secure cages); • Server hosting (physical or virtual); • Private or hybrid cloud on CAMTEL infrastructure; • Interconnection and peering with the CAMTEL backbone.

1. Check eligibility via Fiber Connect or at an agency. 2. Pay the installation fee and subscribe to the chosen bundle. 3. Schedule installation after validation of the application. 4. Connection by a technician to the optical terminal outlet (PTO/ONT). 5. Configure provided modem/router. 6. Service activation and bandwidth testing.

Call customer service at 828 or write to us via WhatsApp at 620 10 50 50.

• Billing depends on the type of service: mobile, fibre, transport, or storage. Visit "Our Services" section for more details.